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About

presenter, trainer, facilitator, coachI am also known as the  Communication Commando check out how my alter ego may be of service by clicking on the name!

Career background…

To list everything I have learned and everything I have achieved over the last 35 years would be a waste of your time. Whilst this might be of interest to me, I know that it would be of little interest to you – and certainly of little value! What I have attempted to portray here is a chronology of my career details with some of the key learnings and achievements attained during this time, in an effort to demonstrate the depth of my experience & to support the statement that what I deliver is based on a unique combination of experience & research – I really can “Walk my talk”!

As the acquisition of knowledge is a journey, not a destination, I am happy to declare that I am still learning – each and every day that I participate in both the business and wider community.

I have over 30 years experience in sales, marketing, training and technology within both tangibles (goods) and intangibles (services) at retail and wholesale levels. As a consequence of my more than 15 years in the tourism and hospitality industry, I have developed an acute awareness of the importance of consistent delivery of high standards of service at all levels of an organisation.

I have had the opportunity to work with and for many industry leaders including; Harper Collins Publishers, Jetset Australia, QANTAS, Australian Airlines, Sheraton Hotels, Queensland Tourist and Travel Corporation, Discover America Marketing, Prime Pacific Apartments, Surf Lifesaving Queensland, Air New Zealand, British Airways, Central Apartment Hotels, Lend Lease Management, Yellow Pages Australia, Queensland Department of Tourism Youth and Recreation, Australian Institute of Management, APN, Apprenticeships Queensland, BDO Kendalls, Suncorp Metway, TAFE (Brisbane North), Chandler Macleod, McGees Property Group, Aria Property Development, Ergon Energy, AECOM, the Queensland Department of State Development & many, many more.

Career roles have included…
My career roles have included floor sales in both the retail and wholesale sectors, sales representation, sales management, marketing management, executive management, project management, public relations, telesales and promotions (entertainment) management.

I established my own business support company in 1998, providing support to S.M.E.s for their technology needs. Initially, this was focused on hardware installations & service but this was expanded to include online (web design/development) in 2000. The business has enjoyed strong growth to the present day.

In 2003, the hardware support business was sold  – allowing for more focus on the online market. At the same time, I established a Corporate and Business training support business called “Direct Dialogue” and you can find out more about that if you visit the website by clicking on the company name –Direct Dialogue. The online marketing support business is called “Ausbizlinks” and you can find out more about that if you visit the website by clicking on the business name – Ausbizlinks

The establishment and day to day running of these businesses ensures that my skills in the areas of sales, marketing, negotiation, presentation and strategic management are very current  having to utilise these skill sets on a daily basis. In addition, my application of the disciplines of reporting and accounting have been enhanced as a consequence of ensuring compliance with GST and other financial responsibilities (Don’t you just love these responsibilities!).

Credentials

I am a Fellow of the Institute for Learning Professionals, a registered Coach & Facilitator with The Australian Institute of Management and have the CLP (Certified Learning Practioner) accreditation. Additionally, I hold a Certificate IV in Workplace Training and Assessment (TAE), together with an MBA in Marketing Management and am an  accredited facilitator for the Better Buyer Relationships (IoweU) program- so I am well qualified to deliver & present across a wide variety of business and personal development topics.

Some personal details…

I am originally from England. I was born in London and emigrated to Australia at age 8 (with my parents and 3 brothers) where I remained until aged 16. At this point my family returned to England, where I completed my high school education. However, at age 19 I decided that Australia was more suited to my values and so I returned to carve out my own future. Travelling half way across the world to establish myself was a very daunting, but exciting, prospect and it did not take me long to settle into a career path. I chose sales as my vocation, based on my communication skills. I am very proud of the directions my career has taken me and the experiences I have enjoyed as a result.

I have been married twice and have three fantastic children, Dennis (Jnr) and Cristal (from my first marriage), who are now young adults carving out their own life paths. My daughter lives in Melbourne, my son works in Abu Dhabi as an aircraft maintenance engineer.

I remarried in 2006 and lived on the Sunshine Coast in Queensland – at Noosa – until July 2015 with my beautiful wife, Iris and her delightful daughter, Jasmine (aged 18). I really appreciate the outdoor casual lifestyle of Queensland – there is nothing I enjoy more than having fish & chips along the Noosa River with my wife & step-daughter.

I have lived and worked in both Sydney and Melbourne, as well as Brisbane, the Sunshine Coast and the Gold Coast and this experience provides me with a very good working knowledge of those markets. Additionally, I have delivered training throughout regional Queensland as well as Sydney, Canberra, Melbourne, Adelaide, Hobart, Launcseton, Perth, New Zealand, Fiji, Thailand, Singapore Hong Kong, Japan, USA, Canada  and the UK.

I am currently based in Germany, just outside of Frankfurt, as a part of my wife and I’s desire to experience different environments & cultures. You can follow our adventures at the website Adventures of a Digital Nomad

But don’t let that stop you making contact – after all, I am only a plane trip away from anywhere in the world, & a mouse click away from being able to talk with you one to one!